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FAQ

Most frequent questions and answers

We assess various factors such as potential personality compatibility and experience that our tutors has with what you are looking to achieve. Our years of experience of being a means of intermediary has encouraged us to see everything from a long-term perspective when it comes to obtaining excellent results.

We immediately begin the tutor recruitment process as soon as we assess your needs and established potential to help your child. We try our very best to engage you with a tutor within 48 hours in general after assessing our tutors’ commitment levels and compatibility, too. In rare cases, it may take slightly longer if we have several tutors are are discussing with to see who may be the best fit.
We have 3 main plans which we go through on a scheduled call after establishing we are a potential good fit for each other.
We place every tutor in great faith that he or she will deliver excellence at every stage of the tuition process. We send our clients a profile of our proposed tutor prior to the lessons taking place. Prior to the initial lesson, we suggest to our tutors to get in touch with you directly either by email or phone to introduce themselves and to allow you both to discuss anything prior to the first lesson. If in the unlikely event that you are unhappy with your tutor, simply get in touch with us directly and we will discuss a solution and how we can find an alternative tutor for your child as efficiently as possible.
We place every tutor in great faith that he or she will deliver excellence at every stage of the tuition process. We send our clients a profile of our proposed tutor prior to the lessons taking place. Prior to the initial lesson, we suggest to our tutors to get in touch with you directly either by email or phone to introduce themselves and to allow you both to discuss anything prior to the first lesson. If in the unlikely event that you are unhappy with your tutor, simply get in touch with us directly and we will discuss a solution and how we can find an alternative tutor for your child as efficiently as possible.

1 to 1 tuition has been most beneficial to the student since their time and attention is undivided. Group tuition can be arranged if we feel students are generally at a similar level but we assess this on an individual case basis based on how effective we believe this will be for the individual students.

Our tutors can carry out using an interactive whiteboard, where the student and tutor can operate on together live. Video conferencing is usually carried out via Skype. This allows our tutors to deliver tuition to any student no matter where they are located. If a student has any worksheets or specific homework they would like to go through, it is suggested that a copy of this should be sent before the lesson to ensure that the tutor can upload it onto the whiteboard before the lesson.
Absolutely. All our tutors possess an up to date Enhanced DBS check. We check for proof of identification, academic transcripts, and we personally interview all tutors. During the interview, we establish the suitability of prospective tutors which is largely based on their teaching experience, character as well as their academic credentials.
We place emphasis and provide regular instruction and support to students outside of tutorial hours. If a child needs homework help, they can call upon their tutor and the intensity of this is dependent on the choice of tier. We also choose to work with tutors who work from the heart, who go above and beyond and love to help and serve others at the highest level.